Refunds & Returns

Warranties

If any deficiency or defect occurs with the goods delivered by us, you have the right to claim for fulfillment of your order which can be repair or replacement of the product. Under normal circumstances we will replace the defective goods with a new one. This warranty is valid for 12 months from the delivery date. We will not charge you any costs which relate to any replacement within this warranty period.

If you are buying goods as a consumer, there are also conditions about the quality of the product included in the contract between us governed by the Sale of Goods Act. Nothing in this website affects any of your rights which cannot, by law, be taken away from you. A "consumer", in this context, is defined by law as someone who is not buying "in the course of a business" and who is buying goods "of a type ordinarily supplied for private use". If you are not buying as a consumer, the terms about product quality implied which the Sale of Goods Act included in contracts of sale are not to be part of the contract between us. The only terms to be included in the contract between us are those contained or referred to in this website. We do not offer or agree to any other conditions, warranties, guaranties or representations about the quality or description of the product we supply. In case of disagreement, both Whirlpool UK limited and the consumer agree to submit to British laws.

Refunds & Returns

As a consumer you have the right to withdraw from the purchase of an item according to local and European Law within 14 (fourteen) days after the date the item is delivered. This applies to all items which are offered and purchased on this website. To withdraw from a purchase you must notify us by letter, fax or email. There is no need to give any reason for the withdrawal however to exercise your right of withdrawal you must return the item in the same condition in which it was delivered to you within the above mentioned 14 day period. Please note that you are liable for the delivery costs of returning the item to us.

Please send any request for withdrawal, with your details, to the following address:

Whirlpool (UK) Limited
P.O. Box 45
209 Purley Way
Croydon
CR9 4RY

If the withdrawal is made in the above manner, the purchase contract for the item is cancelled and we shall refund your money within 30 (thirty) days. The only exception would be if you have used the item excessively or improperly, i.e. not just tested if it is right for the intended purposes; in such a case you have to pay the loss value of the item and the cost of collection.

When we receive the returned product, we will give you a full refund of any money paid for the product. We will also be happy to refund the delivery charge if you had to return the goods because of our mistake. These terms do not affect your legal statutory rights.