Terms and conditions

WHIRLPOOL STANDARD TERMS AND CONDITIONS FOR DIRECT SALES IN EU MEMBER STATES AND COUNTRIES ASSOCIATED WITH THE EU

This site is owned and operated by Whirlpool (UK) Limited (Whirlpool, “we” or “us”). Registered Office: P.O. Box 45, 209 Purley Way, Croydon CR9 4RY Registered number: 2395156 Vat No: GB574108640.

If you want to ask anything about these terms & conditions or have any comments or complaints about them, please write to us at Whirlpool UK, 209 Purley Way, Croydon CR9 4RY or email us at whirlpool.uk@whirlpool.com or call us on 0844 815 8989. Our terms and conditions comply with the laws of England & Wales and European legislation and are designed to ensure that Whirlpool customers can shop on our website with confidence. We recommend that you print a copy of these terms when you make an order. We reserve the right to change these terms and conditions at any time. It is your responsibility to read the terms and conditions posted on our website each time you order a product. By placing an order, you agree to be bound by the latest Whirlpool terms and conditions at the date of your order.

Privacy

You can purchase with full trust by using our website as Whirlpool is committed to protecting the confidentiality of personal data of its customers (e.g. name, address). You disclose such data to Whirlpool to be able to place an order and to have the delivery of the goods made to the right address. Concerning the correct treatment of your personal data according to the Data Protection legislation, please read our privacy conditions which you find on our website as well.

Accuracy of Content

Whirlpool has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been described in a clear and complete way. All prices are displayed inclusive of VAT.

Availability

All products are subject to availability. If a product is out of stock, you will be unable to place it in your shopping basket. There may be occasions when the availability may be different to what is displayed on the site, e.g. when other orders have been fulfilled before yours. In this instance we will send you an email or phone you to advise you of the unavailability.

Prices

All prices are in pounds sterling and include VAT at 20%. Whirlpool reserves the right to change its pricing at any time. The price of goods purchased shall be the price set forth at the time of your order submission. Prices quoted over the phone may differ from those shown on our website. Orders of Accessories or Consumables incur a delivery charge if your order totals less than £50. If you spend less than £50 (inclusive VAT) we will add a £3.99 (inclusive VAT) postage and packing charge. If you spend more than £50 (inclusive VAT) delivery will be free of charge. Delivery charges cannot be refunded.

Acknowledgement and acceptance of your order

Our presentation of the products/items on our website is only an invitation to you to give us an order to purchase any such item. We will notify you by email promptly to confirm receipt of your order. Our acceptance of your order will take place only after review of your order and a written confirmation of acceptance of your order will be sent to you. At the latest, there is an implied acceptance of your order upon dispatch of the product(s) ordered. No contract is formed between you and Whirlpool until such acceptance occurs.

Ordering Errors

You are able to correct errors on your order up to the point at which you click on ‘Make Payment’ on the final page of our ordering process.

Payment

We accept payment by Visa or MasterCard credit card. Payment in cash or by cheque is not accepted. The agreed price has to be paid in full; there is no discount for immediate payment.

Reservation of title

Whirlpool retains ownership of ordered goods until the goods have been fully paid for by you.

Contractual Warranty

If any deficiency or defect occurs with the goods delivered by us, you have the right to claim for fulfillment of your order which can be repair or replacement of the product. Under normal circumstances we will replace the defective goods with a new one. This warranty is valid for 12 months from the delivery date. We will not charge you any costs which relate to any replacement within this warranty period.

Liability

Whirlpool has established this website in a careful and professional way; if nevertheless any mistakes occur, Whirlpool will remedy them in a prompt and proper way; liability of Whirlpool for direct and demonstrated damages only exists by law if the damage is caused with the intention or gross negligence of Whirlpool.

Right to Withdraw / Information concerning the right of Withdrawal

As a consumer you have the right to withdraw from the purchase of an item according to local and European Law within 14 (fourteen) days after the date the item is delivered. This applies to all items which are offered and purchased on this website. To withdraw from a purchase you must notify us by letter, fax or email. There is no need to give any reason for the withdrawal however to exercise your right of withdrawal you must return the item in the same condition in which it was delivered to you within the above mentioned 14 day period. Please note that you are liable for the delivery costs of returning the item to us.

Please send any request for withdrawal, with your details, to the following address:

Whirlpool (UK) Limited
P.O. Box 45
209 Purley Way
Croydon
CR9 4RY

If the withdrawal is made in the above manner, the purchase contract for the item is cancelled and we shall refund your money within 30 (thirty) days. The only exception would be if you have used the item excessively or improperly, i.e. not just tested if it is right for the intended purposes; in such a case you have to pay the loss value of the item and the delivery costs.

Applicable Law

These conditions are governed by and construed in accordance of the laws of England & Wales and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Placing an order with Whirlpool

You can order selected Accessories online, and Accessories via telephone.

Telephone Orders: When placing an order with us over the telephone, we will advise you immediately if the product is unavailable. You then have the choice if you wish to continue to place the order. When you place an order over the telephone we will process your payment and advise you of the order number. You will not receive written confirmation of the order. We will advise you immediately if your payment details are not authorised and will ask you to pay via another accepted method.

Website Orders: When placing an order with us on our website, we treat it as an offer to buy and will send an email confirmation of the order. If the order is accepted, the product will be dispatched at which point we enter into a legal contract with you. Payment is processed at the time the goods are dispatched. We have the right to choose not to accept any order; in this case we will contact you to advise you of this fact.

Use of this website from outside the UK

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. Whirlpool makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws to the extent local laws are applicable.