Delivery rates & policy
If Whirlpool UK limited accepts your order, please allow us 7 to 10 working days to deliver the goods to you, subject to stock availability. However, in most cases the goods will be with you before that time. Delivery dates are only estimates and Whirlpool does not guarantee delivery within any such time and shall not be liable for any delay in delivery or performance.
We deliver to the whole UK territory (except the Channel Islands) and use the means of transport that provides the best and quickest service for each area. If your product is lost or damaged in transit, you must make your claim in writing. Damaged products must be retained in case we need to inspect them. For failed deliveries, please wait 10 working days in case of delays.
If you have ordered Accessories with your Appliance, these may arrive separately on a different delivery.
If you have ordered an appliance directly from our website www.whirlpool.co.uk we will also collect your old appliance free of charge. Please note, we are not able to return your original appliance to you.
Delivery Charges & Times
All our prices for Appliances are inclusive of delivery charges. However, if you order an Accessory or Consumable (e.g. water filter) on its own without an Appliance in the same order, you may need to pay a delivery charge if your total order is less than £50.
At the time of purchase of your appliance, you may have the option to select Installation and/or Collection of your old appliance, where we will remove your old appliance and dispose of it for you. Collection of your old appliance is free of charge. Please note, we are not able to return your original appliance to you. The price of Installation, which applies to all appliances apart from American Laundry products, Side by Side American-style fridge freezers, and Integrated / Built-in appliances is £10 (inclusive VAT). You have the choice to select these conditions at the time of purchase of your product.
Accessories & Consumables Delivery Charge - £3.99
If you spend less than £50 (inclusive VAT) we will add a £3.99 postage and packing charge. If you spend more than £50 (inclusive VAT) delivery will be free of charge. Delivery charges cannot be refunded.
Before ordering large appliances online, you should check that:
• The item will fit through your doors
• There is a clear path between the road and your doors
• Check that you have the correct fittings/pipework in place for any installation (Our carrier will not return to install a product if upon the initial delivery installation does not take place)
On the day of delivery, you should ensure that:
• There is a clear path through your home to where you want the appliance
• Your floors are covered to prevent scuffing
• Any delicate objects are put in a safe place
• You check the appliance fully
• You sign the POD – upon completion of a satisfactory delivery